NOËL JOLIÉ – SHIPPING POLICY

Effective Date: January 30, 2026

OVERVIEW

At Noël Jolié, each order is prepared with care and intention. This Shipping Policy outlines the terms and conditions governing the processing, handling, and delivery of all orders placed through our website.

By placing an order, you agree to the terms outlined below.

ORDER PROCESSING

All orders are processed within 2–5 business days (excluding weekends and holidays).

Processing times may be extended during:

• High-volume periods
• Product launches
• Promotional events

Orders are not shipped or delivered on weekends or holidays.

You will receive a confirmation email once your order has been placed and an additional notification once your order has shipped.

SHIPPING RATES & DELIVERY

Shipping rates are calculated at checkout based on your selected delivery method and destination.

We offer:

• Standard Shipping (U.S.)
• Expedited Shipping (U.S.)

Estimated delivery timelines are provided at checkout and are not guaranteed.

FREE SHIPPING

We offer complimentary standard shipping on all orders of $100 or more (before taxes and after discounts) within the United States.

This offer:

• Applies automatically at checkout
• Is subject to change at any time without notice

DELIVERY ESTIMATES

Estimated delivery times begin after your order has been processed and shipped, not at the time of purchase.

While we strive to meet estimated delivery windows, Noël Jolié is not responsible for delays caused by:

• Shipping carriers
• Weather conditions
• Incorrect shipping information
• External factors beyond our control

ORDER TRACKING

Once your order has shipped, you will receive a tracking number via email.

It is your responsibility to monitor the status of your shipment.

INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring that all shipping details are accurate at checkout.

Noël Jolié is not responsible for:

• Orders shipped to incorrect or incomplete addresses
• Delivery issues resulting from customer-provided errors

If a package is returned due to an incorrect address:

• Additional shipping fees may apply for reshipment

LOST, STOLEN, OR DELIVERED PACKAGES

Once an order has been marked as delivered by the carrier, Noël Jolié is not responsible for lost or stolen packages.

If you believe your package has been lost or stolen:

• Please contact the carrier directly
• File a claim with the shipping provider

We recommend shipping to secure locations to avoid delivery issues.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective:

• You must contact us within 7 days of delivery
• Include your order number and clear photo evidence of the issue

We will review and determine eligibility for:

• Replacement
• Store credit
• Refund (at our discretion)

INTERNATIONAL SHIPPING (IF APPLICABLE)

For international orders:

• Customers are responsible for all duties, taxes, and customs fees
• Delivery times may vary due to customs processing

Noël Jolié is not responsible for delays or fees imposed by customs authorities.

UNDELIVERABLE OR REFUSED PACKAGES

If a package is:

• Refused by the customer
• Deemed undeliverable

It may be returned to us. In such cases:

• Original shipping fees are non-refundable
• Additional shipping costs may be required for reshipment

ORDER MODIFICATIONS & CANCELLATIONS

We process orders quickly to ensure timely delivery.

As a result:

• Orders cannot be modified or canceled once processing has begun
• Please review your order carefully before completing your purchase

LIMITATION OF LIABILITY

Noël Jolié is not liable for:

• Carrier delays
• Delivery failures outside of our control
• Lost or stolen packages once confirmed delivered

All shipping timelines are estimates and not guarantees.

CONTACT

For shipping-related inquiries:

Noël Jolié

Organically Living Inc.

Chicago, Illinois, USA

Email: info@noeljolie.com