NOËL JOLIÉ – Refund & Returns Policy

Effective Date: January 1, 2026

Last Updated: April 11, 2026

1. Overview

At Noël Jolié, we are committed to providing thoughtfully crafted products and a seamless customer experience. If for any reason you are not completely satisfied with your purchase, this Refund & Returns Policy outlines the conditions under which returns, exchanges, and refunds may be processed.

This policy applies to all purchases made through www.noeljolie.com.

Our return policy lasts 30 days from the date your order is delivered. If more than 30 days have passed since delivery, we are unable to offer a refund or exchange.

To be eligible for a return:

• The item must be unused and unopened.
• The item must be in its original packaging.
• Proof of purchase (such as an order confirmation or receipt) is required.

Due to the hygienic nature of personal care products, opened or used items are not eligible for return unless they are defective or damaged.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used skincare and body care products
• Gift cards
• Promotional or complimentary items
• Final sale or clearance items
• Products marked as non-returnable
• Personalized or customized products

4. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery at info@noeljolie.com.

To assist with a prompt resolution, please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Upon verification, we will offer a replacement, store credit, or refund, as appropriate. Noël Jolié will cover any shipping costs associated with these cases.

5. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email info@noeljolie.com with your order number and reason for the return.
2. Receive Authorization: If your return is approved, you will receive return instructions.
3. Ship the Item: Securely package the item and send it to the address provided in the return authorization.

Please Note:

Do not send items back to the manufacturer. Unauthorized returns may not be accepted.

6. Return Shipping Costs

• Customer Responsibility: Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
• Non-Refundable Shipping Fees: Original shipping charges are non-refundable.
• Shipping Insurance: We recommend using a trackable shipping service or purchasing shipping insurance, as Noël Jolié cannot guarantee receipt of returned items.

7. Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original method of payment.
• Processing typically occurs within 5–10 business days, depending on your financial institution.
• You will receive an email confirmation once the refund has been processed.

8. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your credit card company, as posting times may vary.
3. Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us at info@noeljolie.com.

9. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at info@noeljolie.com within 7 days of delivery.

10. Gifts

If the item was marked as a gift when purchased and shipped directly to you:

• You will receive a gift credit for the value of the returned item once it is received and approved.

If the gift was not marked as such at the time of purchase:

• The refund will be issued to the original purchaser.

Only regular-priced items are eligible for refunds. Items marked as final sale, clearance, or promotional are not eligible for refunds unless they arrive damaged or defective.

12. Cancellations

Orders are processed quickly to ensure timely delivery. If you need to cancel or modify an order, please contact us at info@noeljolie.com as soon as possible. While we will do our best to accommodate your request, cancellations cannot be guaranteed once an order has been processed or shipped.

13. Limitation of Liability

Noël Jolié is not responsible for:

• Delays caused by shipping carriers
• Lost or stolen packages confirmed as delivered by the carrier
• Incorrect shipping addresses provided by the customer

If a package is marked as delivered but not received, please contact the shipping carrier directly. We will assist where possible.

14. Contact Information

For any questions regarding this Refund & Returns Policy or to initiate a return, please contact us:

Noël Jolié

P.O. Box 53095

Chicago, IL 60653

United States

Email: info@noeljolie.com

15. Changes to This Policy

We reserve the right to update or modify this Refund & Returns Policy at any time. Any changes will be posted on this page with an updated Last Updated date. Continued use of our website following such changes constitutes acceptance of the revised policy.